12.0 SERVICE INFORMATION
This manual covers the details of operation. If you have a problem with
the scale that is not directly addressed by this manual then contact your
supplier for assistance. In order to provide further assistance, the supplier
will need the following information which should be kept ready:
-Name of your company:
-Contact person’s name:
-Contact telephone, e-mail,
fax or any other methods:
B. Details of the unit purchased
(This part of information should always be available for any future correspondence.
We suggest you to fill in this form as soon as the unit is received and keep a
print-out in your record for ready reference.)
Model name of the product:
Serial number of the unit:
Software revision number
(Displayed when power is first turned on):
Date of Purchase:
Name of the supplier and place:
C. Brief description of the problem
Include any recent history of the unit. For example:
-Has it been working since it’s delivered
-Has it been in contact with water
-Damaged from a fire
-Electrical Storms in the area
-Dropped on the floor, etc.
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