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Troubleshooting
My computer will not turn on
• Check that the power cable is connected and the wall
socket is turned on.
• Check the fuse in the plug.
• Try the cable in a different power socket.
There is no display on my monitor
• Check the screen is connected to the VGA port on the
rear of your computer.
• Does your computer have more than 1 VGA port? You
may have it plugged into the wrong one.
• Check that the monitor is plugged in and receiving power
(green LED on the front).
I can’t hear any sound
• Check that your speakers are connected to the green
Line-in socket.
• Are your speakers turned on and receiving power?
• Check that the Windows® volume is not muted or turned
down (double-click the speaker icon near the clock).
• Is the volume wheel on your speakers turned down?
I can’t connect to the Internet
• Check that the phone cable is connect to the modem and
not the LAN port (they look very similar).
• Is the modem cable connected to your phone socket?
• If you use an extension try plugging the modem cable
directly into the wall socket.
• Check that your Internet provider is not currently
experiencing difficulties.
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General