AES Prime 6E - User Manual

Questions and Answers

J
Julia GriffinAug 3, 2025
How to fix AES Intercom System not detecting network?
- P
  Paul ThompsonAug 4, 2025
  If your AES Intercom System isn't detecting the network (indicated by a blue light flashing 5 times and no green CPU light), there might be several reasons: * The SIM card may not be detected. Try powering off the device, removing the SIM, cleaning the contacts, re-inserting it, and powering it on again. * The SIM card might be inserted incorrectly. Refer to the manual for the correct orientation. Other potential issues include a data SIM or an unactivated SIM, no signal in the area, a disconnected antenna, too many bends in the antenna cable, an improperly mounted antenna, or an incorrect power cable. Consult the manual for guidelines on the power cable.
D
donovanclaireAug 10, 2025
What to do if AES Intercom System is not triggering gates or lock when activated from phone?
- J
  Jessica SinghAug 10, 2025
  If your AES Intercom System is not triggering gates or locks when activated from your phone, consider the following troubleshooting steps: * Check the relay with a multi-meter. * Also, check relay 2 with a multi-meter. If relay 2 functions correctly, but relay 1 does not, then relay 1 may be defective. * Verify that the power cable meets the specifications outlined in this manual. * Test the system via SMS. Latch a relay and use the status button to confirm if the relay is latched. If this works, the issue might stem from the phone being used or a weak signal at the intercom.
M
Mr. Michael Leon Jr.Aug 16, 2025
Why is my AES Intercom System not responding to SMS messages and not making outgoing calls?
- R
  Richard WilsonAug 16, 2025
  If your AES Intercom System is not responding to SMS messages or making outgoing calls, it could be due to the following reasons: * The SIM card may have no credit. * The power cable might not be within the specified requirements. Refer to the manual for guidelines on power cable specifications.
M
marymillsAug 21, 2025
How to eliminate poor sound or buzzing in AES Intercom System?
- A
  Aaron FrancisAug 21, 2025
  If you are experiencing poor sound quality or buzzing with your AES Intercom System: * Ensure that there is no spare antenna cable inside the call point with the intercom. Straighten any excess cable. * Consider installing the antenna further away from the intercom. * Verify that the power cable meets the guidelines specified in this manual.
M
michaelbrownAug 28, 2025
What to check if Home owner app not working correctly with AES Intercom System?
- N
  Norma OliverAug 28, 2025
  If the home owner app for your AES Intercom System isn't working correctly, check that the intercom SIM number and passcodes are entered correctly in the app settings.

Summary

Overview of System

Site Survey

SIM Card Requirements

Power Connection Guidelines

Panel Mounting Options

Architectural & Hooded Panels Installation

Describes the mounting procedure for architectural and hooded panels.

Flush Panels Installation

Details the mounting procedure for flush-mounted panels.

SIM Card Insertion

Guides on how to correctly insert the SIM card into the GSM board.

System Wiring Connections

Call Station and Power Connections

Illustrates wiring connections for the call station and power supply.

Main External Connections

Details the connections for external devices like magnetic locks and auto gates.

Connecting Additional Devices

Other External Connections

Shows connections for additional external devices like exit buttons.

Connecting Slave Devices

Explains how to connect slave keypads and prox readers to the main unit.

Initial Powering Up Procedure

Installer App Setup

System Programming

Programming a Brand-New Install

Details the steps for setting up a new system via the app.

Programming an Existing Install

Explains how to reprogram an existing system using the app.

Step 1: Check Reception

Step 2: Program Dial Out Numbers

Programming Numbers for Button Press

How to program phone numbers for the call button to dial.

Dial Out Numbers for Multi-Button Panels

Instructions for programming dial-out numbers on multi-button panels.

Step 3: Program Caller ID Access

Programming Additional Features

Programmer and User Pass Codes

Managing programmer and user access codes for security.

SMS Notifications for Gate Triggers

Enabling SMS alerts for gate or door activity.

Timed Gate Opening and Closing

Programming timed gate opening and closing schedules.

Service Calls for SIM Maintenance

Setting up calls to prevent SIM deactivation due to inactivity.

Volume Controls

Dialing Times and Talk Time

Service Calls Configuration

System Information Access

Diagnostic Codes and Status

Check GSM Signal Strength

Checking the GSM signal strength and acceptable levels.

View Stored Numbers

Displaying stored dial-out and caller ID numbers.

Retrieve Keypad Codes

Retrieving stored permanent, temporary, and time-restricted keypad codes.

Check Relay Status

Checking the status of the relays, useful for gate/lock control.

View Activity Log

Viewing the intercom's activity log for access events.

Access Code Management

5. Pass Codes

Changing programmer and user access codes for system security.

6. Relay Times

Setting the duration for relay activation for gates or locks.

Notifications and Keypad Programming

7. Notifications

Configuring SMS alerts for gate or door activity.

8. Keypad Programming

Overview of keypad code programming types: permanent, timed, temporary.

Keypad Code Types

Permanent Keypad Code

Programming 4-digit codes for unlimited 24/7 access.

Time (Restricted) Code

Programming time-restricted keypad codes for specific days and times.

Keypad Code Management

Temporary Code

Programming temporary codes that auto-expire after a set time.

Delete Codes

Options to delete saved temporary, time-restricted, or all keypad codes.

Automation Features

9. Auto Relay Trigger Times

Setting automatic time-based triggers for gate or lock relays.

10. Client list on iphone

Managing client data, including phone numbers and pass codes, on iPhone.

Client List and Clock Synchronization

10. Client list on android

Managing client data, including phone numbers and pass codes, on Android.

11. Clock Sync

Synchronizing the intercom's internal clock, especially after power failures.

Time Adjustments

11 b. Daylight Saving

Adjusting the intercom for daylight saving time changes.

12. Do not disturb

Enabling/disabling the intercom's call button during specific hours.

After Hours Call Setting

Proximity Card and Tag Programming

13. Programming Proximity Cards

Overview of programming proximity cards and tags for access.

13 a. Permanent Prox card;tag

Adding permanent proximity cards/tags for 24/7 RFID access.

Proximity Card;Tag Time Restrictions

13 b. Time Restricted card;tag

Programming time-restricted proximity cards/tags for specific access times.

13 c. Temporary card;tag

Programming temporary proximity cards/tags that auto-delete after a period.

Deleting Proximity Cards

Troubleshooting Common Issues

Troubleshoot Network Detection

Solutions for when the system fails to detect the network or SIM.

Troubleshoot Communication Issues

Troubleshooting steps for communication failures like no SMS or calls.

Troubleshoot Relay Activation

Diagnosing issues with relay activation for gates or locks.

Troubleshoot App Connectivity

Troubleshooting the mobile application for programming and control.

Change History

EU-RED Declaration of Conformity

AES Prime 6E Specifications

General

Brand	AES
Model	Prime 6E
Category	Intercom System
Language	English

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