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Troubleshooting
Please see faults in order of most common…
1: Not detecting network (blue light flashing 5 times in search mode, no green CPU light).
A: SIM card not detected. Power off, remove, clean sim contacts and re-insert and power on
again.
A: SIM card inserted wrong way round. Check manual for correct orientation.
A: SIM is a data sim, or has not been activated.
A: SIM has no signal in the area.
A: Antenna not connected.
A: Too many sharp bends on antenna cable.
A: Antenna mounted too low or inside metal enclosure.
A: Power cable from 24v psu is too long or too thin. Refer to manual for guidelines.
2: Not responding to SMS messages and not making outgoing calls.
A: No credit on SIM card.
A: Power cable not within spec. Refer to manual for guidelines.
3: Not triggering gates or lock when activated from phone.
A: Check relay with multi-meter.
A: Check relay 2 with multi-meter. If relay 2 works but relay 1 does not, then relay 1 may be
defective.
A: Check power cable is within specifications according to this manual.
A: Check if it works by SMS. Try latching a relay then use the status button to check if the relay is
latched. If that works, problem could be the phone being used, or low signal strength at the
intercom.
3: Poor sound or buzzing
A: Ensure there is no spare antenna cable inside the call point with the intercom. Straighten
excess cable.
A: Install the antenna further away from the intercom.
A: Check the power cable is within guidelines of this manual.
4: Home owner app not working correctly
A: Check the settings on the app has the intercom SIM number and pass codes entered correctly.
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