Chapter 13 431
Firmware Upgrades
Firmware Upgrades Including Measurement Personality Upgrades
Re-installation of Firmware Procedure following Secure Erase All
(Option 117)
1. Load the PSA Series Firmware Update Program from the following
Agilent Web site:
http://www.agilent.com/find/psa_firmware
2. At the menu screen, click on Troubleshooting Wizard, click on
Recovery, then click Next.
3. Under “The PC Update Program was Interrupted”, click Next.
The “Non-Functional Instrument Procedure” will appear. Follow
this procedure.
NOTE The Ethernet Number becomes the hardware address when the hyphen
is removed (i.e. Ethernet Number 001083-b80c55 becomes hardware
address 001083b80c55). If you have access to this previously saved
address, enabling the external keyboard step in the procedure can be
skipped.
NOTE Enter the path for “Restore the Configuration and User Data” when
prompted. In a service situation this may not be possible since the PC
containing these files is the PC that was used during the last
instrument firmware upgrade.
The PSA user data, options, and license keys are saved in a file named
‘Config’ under a directory that begins with the model number, followed
by the serial number, then a date and time stamp on the C: drive of the
PC; for example,
“C:\E4448A\US42070187\15-Oct-02-11-29-AM\Config”.
NOTE If a configuration back-up file is not available, the License Keys are
needed to enable the options once the firmware is re-installed. You will
be unable to determine which measurement personalities were loaded
into the instrument and all license keywords have been erased. Contact
an Agilent Sales or Service Office for assistance obtaining this
information. Please have the instrument serial number and instrument
Host ID number available before contacting Agilent.
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