Service and Maintenance 4
U1241B/U1242B User’s and Service Guide 35
Returning Instrument for Service
Before shipping your instrument for repair or replacement, Agilent
recommends that you acquire the shipping instructions from the Agilent
Technologies Service Center. A clear understanding of the shipping
instructions is necessary to secure your product for shipment.
1 Write the following information on a tag and if attach to the
instrument.
• Name and address of owner
• Instrument model number
• Instrument serial number
• Description of the service required or failure indications
2 Remove all accessories from the instrument. Do not include accessories
unless they are associated with the failure symptoms.
3 Protect the instrument by wrapping it in plastic or heavy paper.
4 Pack the instrument in foam or other shock absorbing material and
place it in a strong shipping container.
You are recommended to use the original shipping material or order
materials from an Agilent Technologies Sales Office. If both options are
not available, place 8 to 10 cm (3 to 4 inches) of shock- absorbing and
static- free packaging material around the instrument to avoid movement
during shipping.
5 Seal the shipping container securely.
6 Mark the shipping container as FRAGILE.
In the ensuing correspondence, refer to the instrument by its model
number and full serial number.
Agilent suggests that you always insure your shipments.
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