10.1 Agent set 78
10.2 Open an agent session (LogOn) – Agent set 78
10.2.1 For a decision maker agent 78
10.3 ACD application welcome screen – Agent set 78
10.4 Close an agent session (LogOff) 79
10.5 Supervisor station 79
10.6 Open a supervisor session (LogOn) 79
10.7 Processing group- Supervisor entry/withdrawal 79
10.8 Supervision or acceptance of an assistance request 80
10.9 Close a supervisor session 80
11.1 Making a call 81
11.1.1 Take the line 81
11.1.2 Call by dialing internal number of your contact 81
11.1.3 Call using your contact's URI 81
11.2 Make a call using the personal phone book 81
11.3 Redialing the last number dialed 82
11.4 Receiving a call 82
11.4.1 Stop the ringer 82
11.4.2 Reject the call displayed 82
11.4.3 Answer the call 82
11.5 Making a second call during a conversation 82
11.5.1 To cancel your second call and recover the first 83
11.6 Answering a second call during a conversation 83
11.7 Placing a call on hold (hold) 83
11.8 Switching between calls (Broker call) 84
11.9 Transferring a call 84
11.10 Three-way conference with internal and/or external contacts (conference) 84
11.10.1 Hang up on all participants (If conference is active) 84
11.10.2 After the conference, to leave your two contacts talking together: 84
11.11 Mute, so that your contact cannot hear you 84
11.12 Adjust audio volume 85
11.13 Forwarding calls to another number (immediate forward) 85
11.13.1 Modify the forwarding 85
11.13.2 Cancel the forwarding 85
11.14 Adjusting the audio functions 85
11.14.1 Choose the tune 85
11.14.2 Adjusting the ringer volume 85
11.14.3 Activate/deactivate silent mode / Activate/deactivate meeting mode (progressive ringing) 86
11.14.4 Activate/deactivate discreet ring mode 86
11.14.5 Adjust ringer volume while a call arrives 86
11.15 Selecting language 86
11.16 Sending DTMF signals 86
12.1 List of accessories 87
12.1.1 Jack 3.5 mm 4-pole corded headset 87
12.1.2 USB headset 87
12.1.3 Bluetooth® headset 87
12.1.4 Adapter 87
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