On starting up the system, different cases are possible:
• The functions needed by the customer are open and work properly: the software key present
on the system is correct.
• The functions needed are not open
• The key is valid but some functions are not open).
• Verify that the order meets the client's needs. If not, contact the orders" department. A new
software key needs to be created including the new features.
• When loading the key via OMC a warning message is displayed. In this case the functionalities
may be limited due to insufficient memory or CPU power.
• The software key present on the system is not correct:
• The software key syntax is correct but it does not match the CPU's serial number. The system
functions correctly with all its functionalities for 30 days. A message " Software Key Error " is
displayed on the Operator terminal. Press the Alarm key to show the expiry date. When loading
a correct key (valid CPU serial number) during this period, the system state is normal. If no
correct key is loaded after 30 days, the system will restart in limited state with only sets
belonging to the Operator group working, all other sets being out of service; the "Software key
error" is displayed on the operator station.
• The software key syntax is incorrect. The system starts in limited mode. When loading the
correct Software key (with the correct serial number), the system restarts with all functions
working.
• The software key syntax is correct, the software release is correct but a more recent key has
already been entered on this system and it is not possible to revert to a previous key. The
system functions correctly with all its functionalities for 30 days.
• The software key syntax is correct, but the software key does not match the system's software
release. The system functions correctly with all its functionalities for 30 days.
Remark:
For a system in limited mode, when a valid software key is loaded, the system restarts with all its functionalities.
3.2.1 Voice Services Available in "Limited" Mode
• 2 "normal" TDM sets, stations in the default Attendant Group and analog sets with automatic call
setup on going off-hook
• no DECT stations, including TDM (wired reflex) stations
• Voice server with name announcement, 2 ports and 20 minutes" storage
• 4 welcome messages (pre-announcement)
• 2 system languages
• "Please Wait" music: 2 minutes max.
• All the other functions are closed.
3.2.2 Software Key Change
In BTCO mode, the software key is loaded into the system by the manufacturer; in "stock mode" (after
sale), the key must be entered by the distributor. When upgrading, the installer must modify the key
before the new functions will be taken into account.
The key is modified using OMC or DHM-station.
3.2.2.1 Procedure with OMC
• To read the series number of a CPU board: Select Typical Modification -> System -> Software
key -> Hardware serial number
• Send this serial number and the function levels required to ALE International
Chapter
3
System Services
3EH21123USAA - Ed. 01 - April 2017 - Installation Manual 34/207
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