Alpha Communications AlphaTouch - Edit Resident Information; Deleting a Resident

• If you wish to add an additional resident after the current one, place a check in the checkbox labled “Add
Another Resident After This One?”
• Once you are nished, click Add Resident.
Important Notes:
• If the Installation has Resident Access Codes enabled, the new resident will be assigned a unique access
code.
• Adding a new resident with an email address will cause an email to be sent to them letting them know
they’ve been added as a resident to an AlphaTouch™ installation. This email will include their personal
access code (if enabled).
oIf the email is brand new to the AlphaTouch™ cloud, and initial password will be generated for
that email address and the email will also include their new login credentials.
oIf the email is recognized from another AlphaTouch™ installation, the email will let the resident
know that their new installation/property is available under their existing account.
» Edit Resident Information
• Click the name of the resident you wish to modify.
• Modify the resident name, phone number and/or email address in accordance with the requirements listed
previously in the “Adding a New Resident” help section.
oPlease note that modifying a resident’s email address may cause their app/website logins to stop
working. It may also break any links there between a resident’s properties.
• You can also modify the resident’s access code if their existing code has become compromised.
oThere is a tool provided that will generate a unique new code for that resident if you wish to use it.
• Once you are nished, click Save Resident.
» Deleting a Resident
• Click the button next to the resident you wish to delete.
• You will be presented with a conrmation dialog to ensure that you truly wish to delete that resident.
oIMPORTANT: This resident will no longer see this property in their app/website portals.
• Once you have veried that you wish to delete the resident. conrm that by clicking Delete Resident.
» Moving a Resident to Another Apartment
• Click the button next to the resident you wish to move.
• Select the apartment you wish to move the resident into.
oTheir current apartment will not be shown.
• Click Move Resident.
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