19
COMMUNICATIONS TROUBLESHOOTING CHART
Indication Possible Causes Corrective Action(s) Notes & Cautions
Off
None
None
None
None
Depress Learn Button
Verify wiring connection
Depress once quickly for
a power-up reset
Depress and hold for 5
seconds for an out-of-box
reset
2
Flashes
Out-of-box reset
Control power up
Learn button
depressed
No power
Communications
error
No power to air
handler
Open fuse
Communications
error
Check fuses and circuit
breakers; replace/reset
Replace blown fuse
Check for shorts in low
voltage wiring in air
handler/system
Reset network by
depressing learn button
Check data 1/data2
voltages
Turn power OFF prior to
repair
Broken/ disconnected
data wire(s)
Air handler is
installed as a non-
communicating/
traditional system
Check communications
wiring (data 1/data 2
wi res )
Check wire connections at
terminal block
Verify air handler
installation type (non-
communicating/
traditional or
communicating)
Check data 1/data 2
voltages
Turn power OFF prior to
repair
Verify wires at terminal
blocks are securely twisted
together pri or to i ns e rti ng
into terminal block
Verify data 1 and data
voltages as described
a bo ve
Norma l ne twork
traffic
Control is "talking"
on network as
expected
Data 1/Data 2
miss-wire
Data 1/data 2 wires
revers e d at a i r
handler, thermostat,
or ComfortNet
TM
compatible outdoor
AC/HP
Short between data
1/data 2 wires
Short between data 1
or data 2 wires and R
(24VAC) or C (24VAC
common)
Check communications
wiring (data 1/data 2
wi res )
Check wire connections at
terminal block
Check data 1/data 2
voltages
Turn power OFF prior to
repair
Verify wires at terminal
blocks are securely twisted
together pri or to i ns e rti ng
into terminal block
Verify data 1 and data
voltages as described
a bo ve