Warranty and Service
Anviz warrants that the hardware will be free from material defects in materials and workmanship
and will substantially conform to the applicable Documentation in effect as of the date of
manufacture for a period of three (3) years from the date of shipment by Anviz (“Warranty Period”).
For more warranty information about this product, please visit the link below:
www.anviz.com/warranty-policy
Shipping Fees
The End Customer is responsible for the shipping fee for sending the product to Anviz, and the
return shipping fee for sending the product back to customers is borne by Anviz
(paying for one-way shipping).
However, if the device is considered as No Fault Found, which means the device works normally,
the returning shipment, too, is borne by End Customer (paying for round-trip shipping).
Return Merchandise Authorization (“RMA”) Process
Please fill out the Anviz RMA request form online
https:// www.anviz.com/form/rma.html
and ask the technical support engineer for an RMA number.
You will receive the RMA confirmation with the RMA number in 72 hours, after receiving an RMA
number, please send the product in question to Anviz by following the Anviz shipment guide.
• When the inspection of the product is completed, you receive an RMA report from the technical
support engineer. Anviz decides to repair or replace parts after user confirmation.
• When the repair is completed, Anviz notifies the user of that and sends the product back to you.
• An RMA number is valid for two months from the date of its issuance.
• An RMA number that is more than two months old is null and void, and in such a case, you need
to get a new RMA number from Anviz’s technical support engineer.
• Products without a registered RMA number will not be repaired.
• Products shipped without an RMA number may be returned, and Anviz will not be held
responsible for any loss or other damage caused by this.
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