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Chapter 15 Troubleshooting
1. When I view JEPG pictures, some cannot be viewed. Why?
Some JPEG files may have a non-standard resolution, they may not be viewed in full
screen, or zoomed in or out. If an error prompt appears, press the ESC button to
exit or tap the Reset button on the side of the product to solve the problem.
2.
The product cannot play my videos. Why?
Make sure the video format is supported by this product. Some video files are
encoded in different formats and versions. We cannot guarantee that all formats
are playable.
3.
Why does image lag occurs when the video files are played?
Upgrade system software to the latest version.
In addition, this also depends on the video file, high bit-rate streaming video, and
high resolution video:
① High bit-rate streaming video. For example, the motion scenes of some videos have
a bit-rate of 5~6M and image lag may occur.
② High resolution video. If the max frames are reached, non-synchronization may
occur.
③The file size cannot exceed 2 GB.
4. A USB device (USB drive) is inserted into the product at the same time as a
PC is connected and the product indicates that the USB drive is removed and PC
cannot detect the USB drive.
When the machine is connected to the USB drive, the system will unload the USB
drive automatically to prevent files from being deleted accidentally on PC, when it
is connected to PC via MINI USB port.
5.
Product does not respond to operations.
Some various reasons, such as misuse, may cause the product to be unable to
shutdown or render the
buttons and touch screen unable to respond. You can tap the Reset button on the
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