might need to use a new SD card.
There is no air
flow through
the mask
1. Device is not turned on or working
correctly
2. Heated tubing is not connected
correctly.
3. Air tubing is blocked.
1. Check the power cord is connected
properly.
2. Reconnect the heated tubing correctly.
3. Unblock the air tubing.
Condensation in
mask or tubing
1. The heating humidifier level setting is
too high.
2. The operating environment or
position of the heated humidifier is not
correct.
3. The setting of heated tubing is not
On.
1. Adjust to low temperature setting.
2. Remove any air conditioner nearby the
heated humidifier or keep room
temperature up near 25°C
3. Adjust the level of the heated tubing
setting until the condensation reduced or
becomes comfortable.
1. Water chamber is not properly
assembled.
2. Water chamber worn out.
1. Remove the water chamber from the
heated humidifier, pour out the water and
reassemble the water chamber again,
making sure the water chamber closes
securely, and fill the water till it reaches
maximum line and checks if it still leaks or
not
2. Replace with a new water chamber.
Air is leaking
from around
mask or tubing
or device
( Low Pressure )
1. Tubing is damaged.
2. Tubing is not correctly connected.
3. Heating Humidifier is not properly
assembled.
4. Water chamber is not properly
assembled.
5. Mask is not properly connected.
6. User does not wear the mask properly.
1. Check the condition of the tubing and
replace new tubing.
2. Check the tubing connection the air outlet
on the side of the device and the other end
to tubing firmly to the mask.
3. Check the assemble step of heating
humidifier <refer to 6-8>.
4. Check if the water chamber connects
properly to the heated humidifier.
5. Please refer to the videos if how to wear
mask provided by the Apex.
6. Please refer to the Apex YouTube channel
for how to wear mask.
Therapy data
has not been
sent to my care
provider
1. Wireless coverage may be poor.
2. The No wireless connection icon is
displayed on the top right of the
screen no wireless network available..
3. Device may be in Airplane Mode.
4. Data transfer is not enabled for your
1. Make sure that device is placed where
there is coverage (i.e., on your bedside
table, not in a drawer or on the flow). The
icon of wireless should be turned on if the
wireless coverage is good.
2. Make sure there are no co-existence
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