AquaLab 1 INTRODUCTION
1 Introduction
Welcome to Decagon’s AquaLab Series 4, 4TE, 4TEV, and DUO,
the standard industry devices for measuring water activity (a
w
).
AquaLab is the quickest, most accurate, and most reliable instrument
available for measuring water activity. Whether you are researching
or working on the production line, AquaLab suits your needs. It is
easy to use and provides accurate and timely results.
1.1 Customer Support
If you ever need assistance with your AquaLab, have any questions
or feedback, there are several ways to contact us. Decagon has Cus-
tomer Service Representatives available to speak with you Monday
through Friday, between 7am and 5pm Pacific time.
Note: If you purchased your AquaLab through a distributor, please
contact them for assistance.
Email:
support@aqualab.com or sales@aqualab.com
Phone:
1-509-332-5601
Fax:
1-509-332-5158
If contacting us by email or fax, please include as part of your mes-
sage your instrument serial number, your name, address, phone, fax
number, and a description of your problem or question.
1.2 About This Manual
This manual includes instructions for setting up your AquaLab, veri-
fying the calibration of the instrument, preparing samples, and main-
taining and caring for your instrument. Please read these instructions
1
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