12 TROUBLESHOOTING AquaLab
12 Troubleshooting
The AquaLab is a high performance, low maintenance instrument,
designed to have few problems if used with care. Unfortunately,
sometimes even the best operators using the best instruments en-
counter technical difficulties. Below is quick reference guide that
directs you to detailed solutions of some problems that may occur.
If these remedies still do not resolve your problem, then please con-
tact Decagon for help (see Section 1).
Note: If you purchased your Decagon instrument from one of our
international distributors, please contact them for local service and
support.
Table 3: Troubleshooting Quick Guide
If this problem occurs: Refer to:
AquaLab does not turn on Problem #1
Readings are slow or inconsistent Problem #2
A
w
readings on solutions are too high/low to ad-
just
Problem #3
Screen displays “Sample too hot” Problem #4
Screen displays “a
w
< 0.0” Problem #5
Dew point sensor failure Problem #6
Verification is not correct Problem #7
Screen displays “Crystal failure” Problem #8
Screen displays “Contaminated Mirror” Problem #9
Screen displays “Firmware is corrupted” Problem #10
DUO Model–Test was run with wrong model Problem #11
DUO Model–%Moisture Content displayed is not
correct
Problem #12
DUO Model–%Moisture Content is not shown on
screen
Problem #13
DUO Model–%Moisture Content displaying
“...%MC”
Problem #14
1. PROBLEM:
AquaLab does not turn on.
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