Warranty
Spa Shell~Lifetime
Arctic Spas® warrants the spa shell to the customer against water loss due
to structural failure for as long as the original customer shall own the spa.
Equipment & Plumbing~5 years
Arctic Spas® warrants the spa’s electrical equipment components ~
specically the pump(s) *(please refer to detailed pump warranty on the
reverse under “Detailed Pump Warranty”. Factory installed Peak I and Peak
II, Therapy air system, Skyfall fogger components, RossExhaustTM, Ultimate
Lighting controls and LED’s, Heater and control system against malfunctions
due to defects in materials and workmanship for a period of ve years to the
original customer from the date of delivery. This warranty includes all parts
and on site labour necessary to repair the spa.
Other Components~5 years
Arctic Spas® warrants the fuses, lights (blue LED, northern lights), WIFI, jet
inserts**, topside control overlays, weir assemblies, diverter handles and
caps, air control handles and caps, plastic cover clips, chrome trim to be
free of defects in workmanship and materials for a period of ve years to
the original customer from the original date of delivery. Includes only parts
necessary to repair, not labour. **jet inserts (including Titanium) are not
warranted against discolouration, rusting or fading.
Shell Surface~5 years
Arctic Spas® warrants the shell surface to the customer against water loss
due to material failure including cracks, blisters, peeling and delaminating
for a period of ve years to the original customer from the original date of
delivery. Includes parts and on site labour necessary to repair.
Cover~3 years
Arctic Spas® warrants the Castcore® cover against malfunctions due
to defects in materials and workmanship for three years to the original
customer from the original date of delivery. Includes parts necessary to
repair. (Normal wear and tear is not included in this warranty, when used with
a cover lifter seam damage will be considered normal wear and tear)
OnzenTM System ~ 2 years
Factory-installed Onzen systems will have a 2 year warranty on labor and
components, with the exception of the electrode. The electrode has a 30 day
parts warranty against defects in materials and workmanship. The electrode
is a consumable part that needs to be changed periodically by the spa
owner. Onzen systems that are retro-tted (installed after manufacture of the
spa) by authorized Arctic Spa technicians will have two year parts warranty
and it will not include a labor component. Not to exceed the spa warranty
chichever comes rst. Note, in order to process a warranty claim the Arctic
Spas factory warranty department may need to contact the spa owner
directly via email or phone. It is the responsibility of the Arctic Spa dealer to
provide this contact information to the warranty department. This warranty
may be void if the spa is operated with water salt concentrations outside
the recommended level of 2000 to 2500 parts per million (ppm). Damage to
other spa components unrelated to the Onzen system as a result of leaking
pump seals are specically not covered by this warranty. For example,
heaters, heater barrels, jets, grab rails, pump seals, and pump motors are
not covered in this case. Spa water quality and any damage caused by
water chemistry imbalance are not covered by this warranty. Warranty work
must be completed by an authorized Arctic Spa dealer. The Onzen system
is not a fully automatic water treatment system. It is designed to minimize
water maintenance under typical user loads and may therefore require
supplemental chlorination and water chemistry balancing. (Arctic Pure brand
spa chlorine is called Boost). The spa owner is responsible for ensuring
safe water chemistry and conditions. The Onzen system must be used with
Arctic Pure brand salt blend, which has been developed to protect the spa
components. The use of alternative brands of salt may damage the spa
components, can be detected by spa technicians, and will void this warranty.
Spa Boy~ 5 years
Arctic Spas warrants the Spa Boy system against malfunctions due
to defects in materials and workmanship for 5 years from the original
date of delivery to the original customer on factory installed systems,
except the user replaceable Spa Boy Electrode which has a 30 day
warranty, needs to be replaced annually. This warranty includes parts
and on site labour necessary for the repair. Spa water quality and other
damages resulting from water imbalance are specically not covered by
this warranty. Warranty work must be completed by authorized Arctic
Spas retailers only. Spa Boy retro tted kits (installed after manufacturer
of the spa) will have a 5 part only warranty. Not to exceed the spa warranty,
witchever comes rst.
No labour warranty is provided by Arctic Spas for retrotted Spa Boy systems.
Disclaimer: This is not an automatic water care system. The system is
set up for typical spa use. The spa user is ultimately responsible for
maintaining proper sanitary water conditions. Use of salt other than
Arctic Pure Sea Salt. Blend will damage the Spa Boy components and
void the warranty. The Arctic Pure Sea Salt blend has been developed
to protect Spa Boy components from damage and the use of alternative
salt blends will be easily detected by
technicians.
This warranty may be void if the spa is operated with water salt
concentrations outside the recommended level of 2000 to 2500 parts
per million (ppm).
Damage to other spa components unrelated to the Spa Boy system
as a result of leaking pump seals are specically not covered by this
warranty. For example, heaters, heater barrels, jets, grab rails, pump
seals, and pump motors are not covered in this case.
Aquatremor® ~ 3 years
Arctic Spas® warrants the factory installed Aquatremor® Bluetooth sound
system against malfunctions due to defects in materials and workmanship
for three years to the original customer from the original date of delivery.
Includes parts and on site labour necessary to repair. iPod® and waterproof
case are manufacturer direct warranties. Aquatremor® Deluxe pop up
speakers are warranted against defects in materials and workmanship for
one year. Aquatremor retro tted kits (installed after manufacturer of the spa)
will have a 3 part only warranty. Not to exceed the spa warranty, witchever
comes rst.
WetTunesTM ~1 year
Arctic Spas® warrants the factory installed WetTunesTM Bluetooth sound
system against malfunctions due to defects in materials and workmanship
for one year to the original customer from the original date of delivery.
Includes parts and on site labour necessary to repair. iPod® and waterproof
case are manufacturer direct warranties. WetTunes retro tted kits (installed
after manufacturer of the spa) will have a 3 part only warranty. Not to exceed
the spa warranty, witchever comes rst.
Forever Floor®~5 years
Arctic Spas® warrants the Forever Floor® against rotting and structural
cracking for a period of ve years to the original customer from the original
date of delivery. Includes parts and on site labour necessary to repair. This
warranty only applies if there is a solid level pad.
DETAILED PUMP WARRANTY
Pump(s) are warranted against material and component failure. The pump
shaft seal is covered under warranty. Damage resulting from a neglected
leaking shaft seal is not covered under warranty. This includes but is not
limited to bearing seizure, end bell failure, start switch failure, impeller failure
and capacitor failure. It is the responsibility of the customer to report shaft
seal failure before further damage can occur. Any pump component failure
determined to be the result of defective material will be replaced under
warranty. Arctic Spas® reserves the right to replace pump components,
rather than the complete pump assembly. Vibration noise associated with
normal pump operation is excluded from this warranty.
PERFORMANCE
To obtain service in the event of a defect or malfunction covered by this
Limited Warranty, notify your Arctic Spa dealer as soon as possible and use
all reasonable means to protect the spa from further damage. Upon proof
of purchase, Arctic Spas®’ agent or its designated service representative
will correct the defect subject to the terms and conditions continued in this
Limited Warranty. Pre-Aproved claims must be executed within 60 days of
Pre-approval, All existing claims expire upon expiration of warranty. *Please
note that union connection leaks are considered to be user serviceable and
are expressly excluded from the Limited Warranty. Damage resulting from
union connection leaks are expressly excluded from the Limited Warranty.
There will be no charge for parts and on site labour to the customer for
a period of ve years from the date of original delivery or six years from
manufacturer’s ship date, whichever comes rst. Specically equipment,
plumbing and shell surfaces against malfunctions due to any defect in the
material and workmanship within the Limited Warranty. Travel costs are the
responsibility of the customer. Your limited warranty will cover a maximum
of $60 towards on site labor per each approved warranty claim. Service
and/or travel costs are covered within the rst 30 days of ownership to a
maximum distance of 100KM from dealership or designated service outlet. If
Arctic Spas® determines that repair of the covered defect is not feasible we
reserve the right to instead provide a replacement spa equal in value to the
original purchase price of the defective spa. Spa replacement is done only
at the discretion of Arctic Spas®. Reasonable costs for the removal of the
defective spa, and delivery and installation will be the responsibility of the
spa customer. Freight will be paid to the nearest Arctic Spas® distribution
centre while in the warranty period.
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