Arlo Pro 5S 2K - Page 86

86Troubleshooting
Pro 5S 2K Spotlight Camera
User Manual
Check the Arlo Secure App notication settings on an iOS device
Make sure that you allow the Arlo Secure App to receive push notications. The Arlo Secure
App push notications can be disabled on iOS and Android devices.
1. Tap the Settings icon for your iOS device.
2. Tap Notications > Arlo.
3. Make sure that Allow Notication is selected.
Check the Arlo Secure App notication settings on an Android
device
Make sure that you allow the Arlo Secure App to receive push notications. The Arlo Secure
App push notications can be disabled on iOS and Android devices.
1. Tap the Settings icon for your Android device.
2. Tap Application Manager > Arlo.
3. Make sure that the Show Notications setting is selected.
If you said no to push notications at installation
When you install the Arlo Secure App for the rst time, to receive alerts, you must select Allow
when asked if you want Arlo to send you push notications. For iOS apps, aer you respond
to this alert, it isn’t presented again unless the device is restored to factory settings or the app
is uninstalled for at least a day.
If you said no on an iOS device, uninstall the app, wait for a day, and then reinstall it, and
allow notications. If you don’t want to wait a day before you reinstall the app, you can use
the system clock on your device to simulate a day. Set the system clock forward a day or
more, turn your device o, and then turn the device back on. Aer you reinstall the app, return
the system clock to the correct setting.