84Troubleshooting
Pro 5S 2K Spotlight Camera
User Manual
Optimize multiple 2K streams
You might experience connectivity issues if you’re running multiple 2K live streams on your
Arlo Secure App. To optimize connectivity, check your network environment and adjust your
camera settings as needed.
Make sure your average bandwidth speed is at least 2 Mbps per camera.
Note: To check your Internet speed, visit www.speedtest.net. The result of the Internet speed
test might change, depending on varying amounts of traic. For accurate results, run the
speed test several times.
If you’re still experiencing connectivity issues aer checking your Wi-Fi connection and
Internet speed, do the following tasks until your connection is back to normal.
Adjust your camera settings in the Arlo Secure App:
1. Change the power management settings on each camera to Optimized.
2. Change the power management settings on each camera to Best Battery Life.
For more information, see Change the video quality and battery usage on page 59.
Can’t see video streams in a browser
Your router might be blocking the ports to which Arlo sends data. To make sure that Arlo can
stay connected, you must keep ports 443 and 80 open on your router.
To troubleshoot problems with the video stream, check for the conditions in the following
sections Wi-Fi signal interference on page 84
Wi-Fi signal interference on page 84, Out of range on page 85, and Low battery on page
85.
Wi-Fi signal interference
Environments with multiple Wi-Fi networks, Wi-Fi devices, or frequencies can cause signal
interference. If possible, minimize the number of networks, Wi-Fi devices, and transmitted
frequencies in the area where you place your camera. For help with adjusting Wi-Fi settings
such as the channel for your router, check the instructions that came with your router or
contact your Internet service provider (ISP) if they installed your router.
We recommend that you place your camera at least 1 to 3 feet (30 to 100 centimeters) from
your router or Arlo SmartHub or base station if you use one. Allow at least 6½ feet (2 meters)
between each camera or Arlo camera to prevent Wi-Fi signals between the devices from
interfering with each other.
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