Media Gateway Warehousing Process
Media Gateway warehousing takes place in two stages, Cable Modem and Video warehousing.
Warehousing Process Overview
The warehousing process covers devices received in any of the following ways:
A newly manufactured device received at the MSO warehouse direct from the manufacturer or
RMA center.
A device removed from a subscriber’s home and delivered to the MSO warehouse by a technician.
A subscriber returned the device to an MSO contact center, which was then delivered to the MSO
warehouse.
Regardless of the origin of the device, the warehousing process has two phases with a reboot in
between. The phases are:
Phase 1
Verify the devices’ installed firmware version in both the primary and secondary partitions against
the targeted firmware, and perform a firmware upgrade if necessary.
Phase 1 ends with a required reboot.
Phase 2
After the reboot, Phase 2 begins with erasure of all previous customer settings and recordings. If a
firmware update is necessary, the firmware upgrade is performed on the primary partition.
The pre-provisioning process is designed for multiple devices; a typical configuration is 5 racks with up
to 20 devices each. Not including connecting and disconnecting, the entire process takes less than an
hour.
Preparing a New Media Gateway Device
Follow these steps to prepare a new or repaired Media Gateway device for pre-provisioning.
1. Unpack and inspect received Media Gateways according to local practices. Contact the shipper if a
received device appears to be damaged.
2. Scan or upload device information into the billing system, and DAC or DNCS, and assign warehouse
status to the device.
3. Proceed to the Media Gateway pre-provisioning procedure.
Preparing a Technician-returned Media Gateway Device
Follow these steps to prepare a Media Gateway returned to the warehouse by a technician:
1. The technician should perform the following steps:
a. Remove the device from the previous subscriber’s account.
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