Arris SB6190 - Front Panel LED Troubleshooting

Chapter 7: Troubleshooting Tips
PN 365-095-28610 x.3 SURFboard SB6190 Cable Modem User Guide
Copyright 2016 ARRIS Enterprises, LLC. All rights reserved. 28
Modem Problem
Possible Solution
Cannot Access the
Internet
 Check that all cable and power connections on your cable
modem and computer are properly connected.
 Check that the Power and Online LED icons on the front
panel are lit up solid.
 Contact your service provider for assistance.
Front Panel LED Icons and Error Conditions
The SB6190 front panel LED icons provide status information for the following error
conditions:
Table 6. Front Panel LED Icons and Error Conditions
Led Icon
Status
If, During Startup:
If, During Normal Operation
OFF
Modem is not properly
plugged into the electrical
outlet
Modem is unplugged
FLASHING
Downstream receive channel
cannot be acquired
Downstream channel is lost
FLASHING
Upstream send channel
cannot be acquired
Upstream channel is lost
FLASHING
IP registration is unsuccessful
IP registration is lost