PN 365-095-28610 x.3 SURFboard SB6190 Cable Modem User Guide
Copyright 2016 ARRIS Enterprises, LLC. All rights reserved. 3
Table of Contents
1. Safety and Regulatory Information .......................................................................... 5
Important Safety Instructions ............................................................................................ 5
FCC Statements .................................................................................................................. 7
Caring for the Environment by Recycling Your ARRIS Equipment ..................................... 9
2. Getting Started ..................................................................................................... 10
Introduction ..................................................................................................................... 10
In the Box ......................................................................................................................... 10
Additional Item(s) Needed (Not Included) ............................................................. 11
System Requirements ...................................................................................................... 11
Contact Information ........................................................................................................ 11
3. Product Overview ................................................................................................. 12
Front Panel ...................................................................................................................... 12
Rear Panel ........................................................................................................................ 13
Cable Modem Label ......................................................................................................... 14
4. Installing the Cable Modem ................................................................................... 15
Connect the SB6190 to Your Computer .......................................................................... 15
Establish an Internet Connection .................................................................................... 16
5. Using the Cable Modem Web Manager ................................................................. 17
Start the SB6190 Web Manager ...................................................................................... 17
SB6190 Web Manager Screen Options ................................................................... 18
Get Help ........................................................................................................................... 20
Exit the SB6190 Web Manager ........................................................................................ 20
6. Monitoring Your Cable Modem and Connected Network ....................................... 21
View the SB6190 Product Information ............................................................................ 21
View the SB6190 Network Connection Status ................................................................ 22
View the SB6190 Event Log ............................................................................................. 23
View the SB6190 Configuration Settings ......................................................................... 24
Restore the SB6190 Factory Default Settings .................................................................. 24
Restart the SB6190 .......................................................................................................... 25
Exit the SB6190 Web Manager ........................................................................................ 26
7. Troubleshooting Tips ............................................................................................. 27
Solutions .......................................................................................................................... 27
Front Panel LED Icons and Error Conditions .................................................................... 28
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