TD 92679EN
22 November 2013 / Ver. G
Installation Guide
Elise3
33
8. Troubleshooting
8. Troubleshooting
Fault Probable cause Action or comment
Several functions of the
softwa
re application on
product does not start.
– There is not a valid license
– The module has been running
fo
r more than two hours in
Demonstration mode.
Check if the functions starts
in Demonstrati
on mode, if it
does enter a valid license
and restart the product.
The product has put itself
in Boo
t Mode.
No software is installed or the
installed software is
malfunctioning.
Install new software
A LED shows slow or quick
f
lashing red light
See 3.3 LED Indications on
page 7
The product cannot be
access
ed via the
management port.
– The required port driver is not
installed on the PC or for the
USB port you have connected
to (or not correctly installed).
NOTE: The installation
dif
fers between Windows
XP/Vista and Windows 7.
Follow the instructions in
ch
apter 4.5.2 Access via
Management Port o
n page
21.
– The PC has not been given
enou
gh time to obtain an IP
address from the DHCP server.
When switching between
mass storage mode and
network mode, it takes
about 30 seconds before an
IP address is obtained from
the DHCP server.
The installation of the USB
por
t driver has been
successful, but you still
cannot connect to your
product via the USB
network.
Try the following.
Open the Command
Pr
ompt and type:
route DELETE 192.5.36.229
arp -d 192.5.36.229
An external battery is
conn
ected but the Power
LED shows slow flashing
red light and in System
status (under System
Information in
Troubleshoot Mode) the
“Charge external supply”
shows “off” even if the
external battery voltage is
shown in “External power
supply”.
The Elise3 does not charge the
exter
nal battery.
The Elise3 does not charge
the external battery if the
battery voltage is below 8.0
Vdc or if the internal power
supply voltage is less than
13.8 Vdc
Troubleshooting is normally done by accessing the prod
uct’s web interface to see logs,
statistics etc. But if for some reason the application's web interface cannot be reached, it is
possible to get access to the information by placing the product in Troubleshoot mode. See
8.1 Troubleshooting from Boot Mode on page 34
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