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ASSA ABLOY Hospitality
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Appendix B: Troubleshooting
Thermostat has no power
1. Confirm that the thermostat has power applied to the correct wires. If the correct
power is applied, make sure that the thermostat is connected correctly. If the
thermostat is plugged in incorrectly, it can be damaged and needs replacement.
Room is not going into Occupied state
1. Was a staff card used to open the door (for systems with locks monitoring the
door)? If so, the room will not enter occupied state on motion. Press a key on
the thermostat and check the occupied status again.
2. Check the online status of the lock and the motion sensor.
a. If the door lock or the motion sensor is offline, use an Orphan Join card for
the lock and recycle the power for the motion sensor.
b. If the door is still offline, follow the necessary steps to discover the lock back
to the thermostat.
c. If the motion sensor is still offline, replace the batteries.
d. If the motion sensor is still offline after this, follow the necessary steps to
discover the motion sensor back to the thermostat.
3. If the RF door switch is applicable, confirm that door open and door closed events
are logged at the thermostat. Also use the Diagnostics feature in Orion Service
to confirm that the door position is shown correctly; Open and Closed.
4. Make sure that the configuration settings at the thermostat are accurate, including
correct relay configuration for internal door switch and external door switch. If
neither is used, make sure that Normally Closed is selected.
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