62
The telephone does not
ring when there is an
incoming call.
Appendix J
Troubleshooting
Make sure the ringer is on (page 14).
Make sure the telephone line cord(s) and the
power adapter are plugged in properly (see the
installation guide).
There might be too many extension telephones
on the telephone line to allow all of them to
ring simultaneously. Try unplugging one phone
at a time until the phones start ringing.
Test a working telephone at the same
telephone jack. If the other telephone has the
same problem, the problem is in the telephone
jack. Contact your local telephone company
(charges may apply).
•
•
•
•
LOW BATT appears on
screen.
No spare battery is installed or the spare
battery needs to be replaced.
Remove and re-install the battery.
•
•
If you are on a conference call with another
telephone in the same system (page 22), the
call cannot be transferred.
If the called telephone is on an outside call or
intercom call with another system telephone,
the call cannot be transferred.
All extensions must have the same outside
telephone line connected to Line 1.
Make sure the telephone line cord connected to
line jack L1/L2 was the one provided with the
telephone.
Make sure that the LINE GROUP assignment is
correct. See page 43 of the installation guide.
Check to make sure that each telephone set
has a unique extension number. If the sets
receive AC power at the same time, either at
initial installation or after a power failure, the
extension numbers might be the same. Refer to
the EXTENSION NUMBER section on page 32
of the installation guide.
•
•
•
•
•
•
I cannot transfer outside
calls.
To Next Page
Loading...
Need help?
General
