AT&T 1792 - Troubleshooting Common Issues

In
Case
of
Difficulty
Check
this
section
if
your
1792
does
not
work
properly.
If
the
suggestions
here
don’t
help,
call
our
National
Service
Center
at
1-800-222-3111.
Display
Screen
Remains
Blank.
e
Check
the
line cord
connections
on
the
back
of
the unit
and
at
the
wall
outlet.
e
Move
the
AC
adapter
to
another
wall
outlet.
No
Messages
Received.
e
Check Main
Greeting
to
see
if
your
mailbox
is
offered.
e
Check
all
line cord
connections
at
both the
wall
jack,
the
telephone,
and
the
1792.
If
you
have
a
message
consisting
of
telephone
ringing,
it
is
the
result
of
a
failed
Call
Forward
attempt
where
the
caller
did
not
wait
to
be
routed
to
your
voice mailbox.
Messages
are
incomplete.
¢
Check
Maximum
Message
Time.
e¢
Check
Maximum Number
of
Mes-
sages
Received.
No
Calls
Forwarded.
e
Make
sure
both
lines
are
plugged
in.
e
Check
Call
Forwarding
number.
No
Voice
Prompting
Can
Be
Heard.
o
Make
sure
the
VOLUME
switch
is
turned
up
high
enough
so
as
to
be
audible.
If
You
Press
a
Function
Button
and
Nothing
Happens.
¢
Make
certain
that
the
panel
is
either
fully
up
or
down.
eo
The
1792
could
be
taking
a
message.
Low
Battery
Icon
Remains On.
¢
Make
sure
batteries
are
installed
cor-
rectly.
¢
If
icon remains
on,
replace
the
battery
with
a
new
battery.
System
Does
Not
Respond
to
Remote
Commands.
¢
Check
power
to
the
unit.
¢
Make
sure
you
are
calling
from
a
touch
tone
phone.
When
you
dial
a
number,
you
should
hear
tones.
If
you
hear
clicks
instead,
the
phone
is
not
a
touch
tone
phone.
¢
There
may
be
noise
interference
on
the
phone
line
you
are
using.
Press
firmly
on
the
numbers.
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