17
OCTOBER 24, 2008 DRAFT
OCTOBER 24, 2008 DRAFT
If… Then…
The Ethernet LED
is off.
There is no physical connection between the MicroCell and the
broadband modem.
• Make sure an Ethernet cable is securely connected between
the broadband modem and the MicroCell rear panel connector
marked Ethernet (see the Ethernet Cabling diagrams on pages
9 and 10).
The PC LED
is off.
There is no physical connection to the PC network.
• Make sure the PC or network router is connected to this port
(see the Ethernet Cabling diagrams on pages 9 and 10).
The 3G LED is off.
There is no configuration. In this case the Power LED may also be
red.
• To fix, recycle power on the MicroCell to restart initialization.
• If the condition does not clear, contact Customer Support at
800.331.0500 for assistance.
The 3G LED is green/
flashing (short pulses).
Configuration is in process.
• If this condition persists, the ISP is not responding.
• To fix, recycle power on the broadband modem and wait several
minutes for the condition to clear.
• If the condition does not clear, contact your ISP for assistance.
The 3G LED is green/
flashing (even pulses).
Configuration has completed, but, a connection has not been opened
with the AT&T Network.
• If the condition persists, recycle power on the MicroCell and wait
for the condition to clear.
• If the condition doesn’t clear, contact Customer Support at
800.331.0500 for assistance.
The 3G LED is
red/flashing.
Faults are present on the MicroCell that impact service.
• The Power LED may be red. If so, take steps to clear this condition.
• GPS LED may be flashing. If so, take steps to clear this condition.
Hardware Problems, continued