How you direct calls depends on
• the console setup—whether you have extension buttons on
a DSS.
• the features you use to handle unsuccessfully directed
calls. See "Handling Unsuccessfully Directed Calls"
in this chapter.
• the communications system setup—whether it’s
programmed to automatically or manually complete calls
that were directed by using DSS buttons.
If your system is set up with Automatic Completion, you
can use an extension button on a DSS to quickly direct a
call to an inside phone (without pressing the
Start
or
Release
button). If the system has the Manual
Completion option, you must press
Release
after
pressing the DSS button (this is discussed later in this
chapter). Ask your system manager if you can use these
features.
The system is programmed by your company for either
Automatic Hold or Automatic Release. With Automatic
Hold, the system automatically puts an active call on hold
when you press another call button. With Automatic
Release, the system automatically disconnects an active
call when you press another call button. Ask your system
manager which of these features you have.
2-11
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