AT&T MicroCell Troubleshoot Manual

MicroCell
™
Informational Document for
Technical, Operational, and Troubleshooting Issues v1.7
by Otto Pylot
Page 16 of 23
small stand so that the top of the MicroCell is about two or three inches below the
window sill. This gives the top of the MicroCell maximum exposure to my North
facing window. We have a metal roof and have no GPS issues at all with this
placement.
If you live in a rural area or a relatively new area, AT&T may not have your address
in their locational database that matches your GPS coordinates. If you can’t get GPS
lock, then E911 can’t be confirmed or tower location for handing off, and activation
won’t take place.
Make sure your address is correct on the Activation page, which is found on your
myAT&T account. AT&T may have to update their database or make some changes
to your account at their end and that will require a call to phone support or a PM to
CustomerCare.
https://www.att.com/olam/passthroughAction.myworld?actionType=Manage
Blinking Green 3G light:
This is one of the most common issues, of which there are many causes. Basically,
you have no connection to the AT&T servers or Activation is still pending.
If Power, Internet, and GPS lights are solid green, and you’ve tried the individual
steps such as power cycling (MicroCell, router, etc), de-registering/re-registering,
hard reset etc., try the following steps in order to perform a Complete
Reset/Activation and see if that corrects the issue:
1. Turn off your phone
2. De-register the MicroCell on myATT and log off
3. Perform a hard reset of the MicroCell. Disconnect the power to the MicroCell.
Hold in the reset button and re-establish power and keep the reset button
held in for about 30 seconds
4. Re-register the MicroCell on myATT
5. Wait till the registration and updates (if any) finish
6. Turn on the phone
What you are doing is setting the MicroCell back to its default settings so that it,
and the phone, has to go thru the entire Initial Activation process. This may be
particularly useful if there has been a MicroCell Service Area outage and a simple
power cycle doesn’t re-establish a stable connection, or an update was pushed to
correct a phone-specific issue.
Setup an alternate connection if you have a separate router/gateway. If that works,
then it’s probably a configuration issue with your router. Make sure your router’s

AT&T MicroCell Specifications

General

Brand	AT&T
Model	MicroCell
Category	Extender
Language	English