MicroCell
™
Informational Document for
Technical, Operational, and Troubleshooting Issues v1.7
by Otto Pylot
Page 17 of 23
firmware is current or that any changes haven’t been made (automatic updates).
If the above suggestions don’t work, then you may have to look at your router
settings. The minimum requirements are listed at the beginning of this document. If
you don’t know how to check the listed parameters, you’ll have to contact your ISP
or the router’s mfr. AT&T support probably won’t be able help you much because
there are just too many different routers and router/gateway combos available for
them to keep current on. Besides, it’s technically not their responsibility for the
operation of your equipment to make sure it adheres to the basic requirements
needed for proper operation of the MicroCell.
I have my router set for port forwarding to a static IP address based on the
MicroCell’s MAC address, using the ports listed above, which has resulted in rock
solid performance for my MicroCell even with planned and un-planned power
outages. In theory, port forwarding shouldn’t be necessary but it does make for a
more reliable connection especially if you have power outage issues.
If you purchased a second-hand MicroCell (eBay for example) the MicroCell has to
be deactivated by the original account holder or you won’t be able to register it and
activate your account. The reason for this is because the serial number of the
MicroCell is tied to the current account holder’s information. If that’s the case, AT&T
support can deactivate the account, but that can take time, probably because they
have to make sure that it’s a legitimately purchased second-hand MicroCell before
deactivating the account.
Phone Not Connecting to the MicroCell:
The causes for this can vary but if the MicroCell looks operational (Power, Internet,
GPS, and 3G lights are solid green), then it’s probably the phone.
Add an AT&T phone to the Guest List and see if it can connect to rule out your
phone.
For the iPhone, Reset Network Settings and see if that works or whatever the
equivalent is for other phones.
Call Support because they can sometimes tweak account settings on their end that
improves connectivity.
Non-connectivity could be an IMSI issue (see IMSI Number). There is very little that
can be done if that’s the case.
See transmission strength under Initial Activation.
Turning Airplane mode off and then on sometimes re-establishes connectivity but
To Next Page
Loading...
Need help?
General
