Customer Support
AT&T customer support personnel can help you program or use the system and
telephones. In the U.S., call the following toll-free number 24 hours a day:
AT&T
General Business Systems
National Service Assistance Center Helpline
1 800 628-2888
In Canada, call the nearest Technical Assistance Center:
Eastern Canada and Ottawa:
1 800 363-1882
Ontario:
1 800 387-4268
Central and Western Canada:
1 800 663-9817
Before calling the Helpline, refer to "Troubleshooting," chapter 7.
Warranty and Post-Warranty Repair
In Warranty Repairs
If you obtained your PARTNER system directly from AT&T, AT&T will repair your
system free of charge during the one-year warranty period, subject to the limita-
tions of the warranty. Simply call the Helpline at 1 800 628-2888 to ask for ser-
vice. If you purchased your system through an AT&T-authorized dealer, contact
your dealer for repairs.
Business-Day service is standard during the warranty period for both the 206
modules and PARTNER phones. Business-Day service is performed during nor-
mal business hours. However, if you need 24-hour service protection during the
warranty period on the 206 modules in case there is a major system failure, you
can purchase an Around-the-Clock service contract from your local AT&T sales
office (1 800 247-7000).
Post-Warranty Repairs
If you purchased your system from AT&T and you have a post-warranty service
contract, AT&T service is provided under the terms of that contract.
If you do not have a contract, AT&T service is provided on a time-and-materials
basis by calling the Helpline at 1 800 628-2888. (Around-the-Clock service is
not available for phones.)
To eliminate unexpected repair costs after the warranty period, you can pur-
chase a post-warranty service contract from AT&T. A contract entitles you to
unlimited service calls with no charge for parts and labor, plus preferred
dispatch priority. Both Business-Day and Around-the-Clock coverages of vary-
ing lengths are available. To order a post-warranty service contract, please call
1 800 247-7000, or contact your AT&T-authorized dealer.
If you leased your system from AT&T, Business-Day service is included in your
lease. To upgrade to Around-the-Clock service, call 1 800 247-7000.
If you purchased or leased your system through an AT&T-authorized dealer,
contact your dealer for repairs.
8-2 Maintenance and Customer Support
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