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TROUBLESHOOTING
POWER INDICATOR DOES NOT LIGHT
To turn on THE400 Mini, press the power button once. If after a few seconds the power indicator does not light and you
see nothing on the TV, check that you are using a suitable 5V/1A (5W) USB power adapter, and that the power adapter is
working. Unplug any controllers or USB sticks that you have attached to THE400 Mini. Also check the power cable and test
by exchanging it for a known working cable.
BLANK SCREEN SEEN ON THE TV
If THE400 Mini power indicator is lit but the TV shows no picture, check the HDMI cable is correctly connected at both ends,
and if necessary try a dierent cable that is known to be working. Also it may be that THE400 Mini power indicator is lit but
the TV shows no picture, check the HDMI cable is correctly connected at both ends, and if necessary try a dierent cable
that is known to be working. Also it may be that THE400 Mini is using a video output mode that your TV does not support.
See “I have chosen a video output mode that is not supported by my TV” [page 33].
NO SOUND HEARD FROM MY DVI MONITOR
THE400 Mini is not designed to be used with a DVI monitor nor is it supported when done so. THE400 Mini may appear to
be compatible with DVI monitors through an HDMI-to-DVI converter, but the DVI standard does not support audio, so even
if you see a picture you will hear no sound. It may be possible to use a converter that is capable of feeding audio separately,
but this is done at the user’s own risk.
THECXSTICK IS NOT RESPONDING
Do not unplug or plug in a THECXSTICK while a game is running as they may stop responding. If this happens give the
power button a short single press. This will suspend the current game and return you to the Game carousel. After a few
seconds THECXSTICK should be detected, but if not, unplug the input device and then plug back in after 5 seconds.
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