400HD Series IP Phones for Teams
Version 2.3.410 80 Document #: LTRT-08641
Incident Description
IPPAN-3167 [C435HD] During sign-in from another device (using the PC/Mobile) the application
requests re-typing the password on the phone UI (in addition to entering it on the
PC/Mobile).
IPPAN-5100 [C435HD] [Multiple Calls] Resuming the second call after ending the first call results
in the speaker hard key light on the phone being off when it should be on.
IPPAN-5082 [C435HD] When using right-to-left languages (Hebrew, for example), the soft dial
pad and the displayed dial string are reverted.
IPPAN-5086 [C435HD] It’s impossible to Delete short (~1 second) voicemail messages.
IPPAN-5776
VSO 304429
When using the phone’s T9 Search functionality, the phone doesn’t show the letters
after entering a name to search for.
IPPAN-6089 In call queue, the phone of Agent-2 is not displaying the ‘Call answered by Agent-1’
message.
IPPAN-5120 [C455HD or C450HD with Expansion Module (Sidecar)] After removing a user from
the sidecar list, the sidecar still displays the user.
IPPAN-5535 When viewing the ‘Favorites’ tab, the last speed dial line is cut off.
IPPAN-6087 [C450HD with Expansion Module (Sidecar)] On some occasions, the phone gets
stuck when changing the language from one to another.
IPPAN-6739 Occasionally, when it’s necessary to re-authenticate towards the device (e.g., due to
MFA, or user password change) and the device stays for a while without re-
authenticating towards it, it may enter an endless loop and the app may crash
resulting in the u
ser not able get a new refresh code. On some occasions, the phone
may even display the recovery screen.
Workaround: Try to repeatedly press the back key and sign in on the device or
restore the device to its default settings.
IPPAN-5810
[C455HD with Expansion Module] Occasionally, the sidecar displays very large fonts
and a yellow screen for a very short period and then it automatically corrects itself.
Using the device with Microsoft U4 app (from 20220907)
IPPAN-7325 On rare occasions, when ending a call, the phone does not go back to idle (showing
an incoming call). This may occur in some ‘Call and regret’ or ‘Call reject’ scenarios.
IPPAN-7324
After Phone A transfers Phone B to another party, when the transfer is established,
Phone B displays the idle screen with ‘Touch to return to the call’ in the upper tab.
The user must touch the tab to go back to the existing call.
IPPAN-7274 On rare occasions, when updating the device with the U4 app, it results in very low
volume. Workaround: Restore the device to its default settings.
IPPAN-7130 Occasionally, a mute that was left on when ending the previous call stays on for the
next call.
IPPAN-7558 When creating an ad hoc meeting (by calling user A and then adding more users to
the call) and using the ‘Mute all’ functionality, the ‘Mic’ softkey shows the incorrect
state (the opposite of what it should be). The ‘mute’ hard key shows the correct state.
IPPAN-7475 [C435HD] The dial pad does not open when the user presses the ‘speaker’ key or
picks up the handset. It does open when the user starts to dial.
IPPAN-7485 [911 Emergency Location] The application does not show the location information
written on the phone UI for. This additional option does not exist for production users
but only for TAP and testing users. Location can be obtained
by dialing 933. This is a
roadmap feature for a future Teams app.
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