AUSTRACK CAMPERS SIMPSON X

Questions and Answers

M
Molly CoxAug 21, 2025
How to fix AUSTRACK CAMPERS Camping Equipment not charging from 240V?
- A
  Antonio FosterAug 22, 2025
  If your AUSTRACK CAMPERS Camping Equipment is not charging from 240V, try the following: * Ensure the mains power is connected. * Check that the RCD has not tripped on the incoming power supply or in the camper. * Verify the charger is plugged into the power point next to the batteries and turned on. * Confirm the batteries are above 10V. If these steps don't resolve the issue, it is recommended to contact the Service department or Projecta for further assistance.
K
kevinfrenchSep 4, 2025
How to fix E1 error code on AUSTRACK CAMPERS SIMPSON X?
- V
  Veronica UnderwoodSep 4, 2025
  If you're seeing an E1 error code on your AUSTRACK CAMPERS Camping Equipment: * Ensure the fridge is set to V L. * Make sure the battery voltage is above 12.0V. * Use the Anderson lead for the fridge.
T
Tracy HammondSep 2, 2025
Why is there no spark from cooktop ignition in AUSTRACK CAMPERS Camping Equipment?
- C
  chelseahardinSep 3, 2025
  If there is no spark from the cooktop ignition on your AUSTRACK CAMPERS Camping Equipment, make sure that: * The power cable is plugged in for the ignition. * 12V power is turned on in the control panel.
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wrobertsSep 1, 2025
Why is the cooktop not staying lit on my AUSTRACK CAMPERS SIMPSON X?
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  Thomas MclaughlinSep 1, 2025
  If the cooktop on your AUSTRACK CAMPERS Camping Equipment is not staying lit: * Ensure there is enough gas in the bottle. * Reduce wind by setting up a windbreak. * Hold down the ignition button for 2 seconds after the flame starts.
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Nichole WalkerAug 30, 2025
What to do if the water pump is not turning on in AUSTRACK CAMPERS SIMPSON X?
- A
  Antonio ClarkAug 30, 2025
  If the water pump in your AUSTRACK CAMPERS Camping Equipment isn't turning on: * Check that the 'pump' switch is on. * Verify that the fuse is not blown.
S
susan01Aug 29, 2025
Why is the external cooker not lighting on my AUSTRACK CAMPERS SIMPSON X Camping Equipment?
- M
  Mary AllenAug 29, 2025
  If the external cooker on your AUSTRACK CAMPERS Camping Equipment isn't lighting, check the following: * Ensure the bayonet hose is connected to the fitting on the rear of the camper. * Make sure the gas hose isn't kinked. * Confirm there's gas in the bottle. * Verify the correct gas cylinder is selected on the regulator. * Hold down the button on the cooktop to pull gas through the lines.
C
Carla ReynoldsAug 27, 2025
What to do if water pump is running nonstop in AUSTRACK CAMPERS Camping Equipment?
- A
  angelschwartzAug 27, 2025
  If the water pump in your AUSTRACK CAMPERS Camping Equipment is running nonstop: * Ensure there is water in the selected tank. * Check for air locks by opening all taps and purging the hot water system. * Inspect for leaks, especially in cabinets and under seats. If the issue persists, contact the service department for further assistance.
R
Ricky SuttonAug 27, 2025
Why is the power dropping too quickly in my AUSTRACK CAMPERS SIMPSON X Camping Equipment?
- S
  Sean SullivanAug 27, 2025
  If the power is dropping too quickly in your AUSTRACK CAMPERS Camping Equipment: * Make sure the inverter is not left on continuously. * Ensure the breakaway pin is not removed from the switch on the drawbar. * When running off-grid, avoid leaving appliances and lights on unnecessarily. * Adjust the fridge temperature to reduce compressor activity and minimize opening the lids.
J
Joseph RiceAug 25, 2025
Why is there no water to taps in my AUSTRACK CAMPERS SIMPSON X Camping Equipment?
- J
  Jeremy FreemanAug 26, 2025
  If there's no water coming to the taps in your AUSTRACK CAMPERS Camping Equipment, ensure that: * The water pump is switched on. * There is water in the selected tank. Try swapping to another water tank. Allow the tap to run for about 20 seconds to clear any air from the lines.
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williamsthomasAug 23, 2025
What to do if AUSTRACK CAMPERS SIMPSON X Camping Equipment has no power?
- A
  Adam SteeleAug 23, 2025
  If your AUSTRACK CAMPERS Camping Equipment has no power, you should: * Check that the main 12V switch is turned on. * Ensure the batteries are charged. * Inspect the fuse box for any blown fuses.

Summary

Store Locator

Store Locations

Addresses and contact details for Austrack Campers showrooms across Australia.

Re-sellers and Suppliers

Reseller Locations

List of authorised resellers and their contact details for parts and service.

Component Suppliers

Contact information and websites for key component manufacturers like Redarc and Projecta.

General Safety Introduction

Vehicle Towing Safety

Ensuring tow vehicle compatibility and safe towing practices, including weight limits and breakaway systems.

Weight Explanations

Weight Definitions and Towing Capacity

Explains GCM, GVM, TARE, ATM, GTM, TBM, towing capacity, and tow ball weight for safe operation.

Load Distribution

Safe Ball Loading Practices

Details how to load the camper evenly and safely, with a critical warning on ball loading limits.

Specifications

Camper Component Specifications

Provides detailed specifications for construction, electrical, water, gas, storage, and dimensions.

Electrical System

Batteries and Charging

Information on the camper's lithium batteries, battery charger, and solar panel setup.

Mains Power Connection

Details on connecting to mains power, including required adapters and safety precautions.

Water System

Water Pump Operation

Instructions for operating the water pump, pressurizing the system, and troubleshooting common issues.

Country Comfort Hot Water System

Preparing the Hot Water System

Steps for preparing the LPG hot water system for use, including component identification and connections.

Operating the Hot Water System

Braking Systems

Electric Brakes and Wiring

Details on electric brake operation, including controller requirements and trailer plug wiring.

Anderson Plug Functionality

Explanation of the Anderson plug's role in charging batteries and its connection requirements.

Handbrake

Regular Checks

Wheel Nuts, Hitch, and Suspension Bolts

Guidance on checking and tightening critical fasteners like wheel nuts, hitch bolts, and suspension bolts.

Setting up campsite

Stabiliser Legs and Jockey Wheel

Instructions for leveling the camper using stabiliser legs and the jockey wheel.

Camper & Canvas Care

Canvas Seasoning and Tent Setup

Steps for seasoning canvas, setting up the tent tautly, and protecting mesh screens.

Wet Weather Camping Advice

Tips for managing water runoff and preventing damage during wet or windy weather.

Gas System

Gas System Operation and Safety

Details the gas system setup, connections, and safe operation procedures for travel and use.

External Kitchen

External Kitchen Operation

Explains how to access, connect gas, and use the external kitchen, including safety precautions.

Care Advice

External Paint and Corrosion Protection

Guidance on cleaning, polishing, and protecting the camper's paint and metal surfaces.

Condensation and Mould Prevention

Understanding and managing condensation build-up in the camper, including prevention and airing methods.

Troubleshooting

Electrical and Water Troubleshooting

Addresses common issues with the electrical (12V) and water systems, including charging, power, and pump problems.

Gas and Fridge Troubleshooting

Warranty T&Cs

Trailer Limited Warranty

Details the limited warranty for trailers, including coverage, exclusions, and owner responsibilities.

Disclaimers, Limitations, and Exclusions

Outlines warranty disclaimers, limitations, exclusions, and owner responsibilities for trailer warranties.

Canvas Limited Warranty

Australian Consumer Law and Further Exclusions

Australian Consumer Law

Explains how Australian Consumer Law rights prevail over express warranty terms.

Warranty Exclusions

Lists items and conditions explicitly not covered by the warranty, including rust and consumables.

Claims Validity and Goods

Claims Validity

Defines conditions for warranty claims, including original purchase, item status, and transferability.

Factory Seconds and Damaged Goods

Details terms for 'factory seconds', 'ex-demonstration', or 'damaged' items sold 'as is'.

Shipping and Warranty Procedures

Shipping Damages and Claims

Procedures for reporting shipping damage and lodging warranty claims, including third-party repairs.

Make Contact and Warranty Forms

Contact and Claim Form QR Code

Provides contact details for warranty inquiries and a QR code for the warranty claim form.

Maintenance Schedule

Maintenance Schedule and Intervals

Details recommended maintenance tasks and intervals for various camper components.

Quick Links

Austrack Academy

Access videos, tips, and the maintenance schedule via Austrack Academy.

Spare Parts Request Form

Submit a request for spare parts through the dedicated online form.

Austrack Campers Blog

Stay updated with news and articles on the Austrack Campers official blog.