Clou Pellet / Clou Compact Pellet User instruction 18 English
ERRORS are displayed in red on the control panel. The pellet stove can now only be operated to a limited
extent or not at all. See section 5.1 Resetting alarm & error messages.
Data –
communication error
Communication error between the control unit and
the dialing knob or optional WLAN-BOX.
Check the communication cables and their plug
connections. If the error is still displayed, call your
Austroflamm service engineer.
The automatic start
has failed in ignition
phase 3.
Clean the burn pot, clear the error and restart the
stove. If the error persists, contact your Austro-
flamm service engineer.
Negative pressure is
too low
The automatic start has failed.
Possible causes:
1. The start process was terminated manually.
2. Supply air pipe, burn pot, flue gas passes or flue
pipe are dirty.
3. The flue gas fan is damaged, obstructed or dirty.
Clear the ERROR. Restart your stove. If the error
persists, contact your Austroflamm service engi-
neer.
Firebox sensor is de-
fective
The temperature sensor in the firebox is
defective or the connection has been interrupted.
Contact your Austroflamm service engineer for a
solution.
Safety temperature
limiter has been acti-
vated
The safety temperature limiter (STL) has been acti-
vated. The permissible temperature in the area of
the feeder shaft has been exceeded.
Search for the cause of the error. Reset the STL. (The
STL is attached to the rear of the appliance). Restart
your stove. If the error persists, contact your Austro-
flamm service engineer.
Defect in the room
temperature sensor
If using the SmartSpot
option: SmartSpot re-
ceiver is defective
The room temperature sensor is defective or the
plug is disconnected. Check the plug connection
and the sensor cable. If no fault is found, contact
your Austroflamm service engineer to rectify the
problem.
If a SmartSpot is used on your stove, the corre-
sponding RECEIVER must be checked by the ser-
vice engineer.
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