Operating manual Ruby EN 15 | Alarms and error messages
57
15 Alarms and error messages
15.1 List of alarms and errors
Alarms are displayed on the control panel in yellow. When an alarm is displayed the pellet stove can
continue to be used. Errors are displayed in red. When errors are displayed the pellet stove is not
ready for operation.
Warning code
Error code
Description Solution
Alarm - A001 Fuel level low Replenish pellets,
Set filling level to “FULL” again.
Alarm - A002 Service due Maintenance by service technician required.
Alarm - A003 Flue gas temperature Exhaust gas temperature too high: service techni-
cian required.
Alarm - A004 Low battery Change control storage battery (CR2032).
The battery must be changed every 2 years as part
of a service.
Error - E001 IR communication error Infra-red sensor malfunction,
contact service engineer.
Error - E004 Communication error Communication error between controls and dis-
play,
check data cable - plug connections.
Error - E101 Ignition failed Restart.
Error - E102 Vacuum too low or too high Possible causes:
1. The automatic start procedure has been manually
cancelled.
2. Supply air pipe, combustion pot, exhaust gas
pipes, exhaust gas fan or flue pipe contaminated.
3. Chimney draught contaminated.
4. Chimney draught too strong.
Error – E107 Firebox sensor Firebox temperature sensor cable faulty. Call Ser-
vice.
Error - E108 Safety switch I01 error RESET safety temperature limiter (STB)! Caution:
STB can only be reset after cooling down to below
105 °C.
Error - E109 Safety switch I02 error 1. Pellet hopper lid open.
2. Riddling grate not closed.
Error - E110 faulty room temperature sensor Room temperature sensor faulty.
Replace sensor.
Contact service engineer.
Error - E113 Exhaust gas excess temperature Exhaust extractor and flues are blocked.
Cleaning required.
Error - E114 Firebox temperature too low Possible causes:
1. Ignition failed (empty combustion pot and restart
the appliance).
2. Fuel tank empty (fill up fuel tank).
Error - E115 System shut-down Software must be reloaded. Contact service engin-
eer.
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