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Troubleshooting and Service
Troubleshooting Table
Item
Problems Solutions
1
The charger is successfully
added, but the Bluetooth
connection fails.
Check whether the QR code on the charger is
consistent with the QR code in the Quick Reference
Guide. If so, make sure that Bluetooth is enabled on
your mobile device. If not, contact customer
support.
2
The charging session does not
start as scheduled.
Do not insert the connector into your EV charging
port before setting up a charging schedule first.
Insert the EV charging cable after the schedule is set.
3 Over-voltage
Use the multimeter to check whether the voltage on
the power input is too high. If the result is greater
than or equal to 115% of the rated voltage (263 V),
contact your local power grid company.
4 Under-voltage
Use the multimeter to check whether the voltage on
the power input is not sufficient. If the result is less
than or equal to 70% of the rated voltage (161 V),
contact your local power grid company.
5 Ground fault Make sure the charger is properly grounded.
6 Power failure Make sure the switch to the circuit breaker is on.
7 Over-heating
Check whether the EV charging cable is securely
connected.
Ensure the operating temperature is within the
specified range on the product label.
Stop charging. Restart charging until it is within
the operation temperature range.
8 Residual current detected
Unplug the vehicle and plug in again. If the problem
persists, contact customer support.
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