22
Item
Problems Solutions
9
Bluetooth communication
failure
Make sure the Bluetooth is enabled on your
mobile device and the charger is powered on
and operating properly.
Forget the charger in the Bluetooth settings on
your mobile device and pair the charger to your
device via Bluetooth again.
If the problem persists, contact customer
support.
10 Update failure via Bluetooth
Make sure the charger is in idle status.
Make sure the Bluetooth connection is working
properly.
If the problem persists, contact customer
support.
11 Internet connection fails
Try to connect another device to the same
Internet, verifying the Internet connection is
working properly.
If the problem persists, contact customer
support.
Service
If you cannot find solutions to your problems with the aid from the table above, please contact our technical
support.
AUTEL
Website: www.autelenergy.com; www.autelenergy.eu
Phone: +49 (0) 89 540299608 (Monday-Friday, 9:00AM-6:00PM Berlin Time)
Email: evsupport.eu@autel.com
Address: Landsberger Str. 408, 4. OG, 81241 Munich, Germany
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