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Machines and Systems purchase through an authorized AutoCrib Distributor
All AutoCrib systems purchased through an authorized AutoCrib Distributor may contact their
distributor or AutoCrib directly. AutoCrib technical support will make every effort to correctly
troubleshoot the machine/system and determine the defective part and the correct course of
action to repair said machine or system.
AutoCrib provides depot level warranty coverage, which is defined as:
Depot level warranty means a new part/subsystem/machine will be shipped overnight to you or
your authorized distributor and billed to you or your distributor at the then current price. Your
distributor is required to ship the defective part/subsystem/machine back to AutoCrib within 30
days from the ship date of the replacement part. You agree to contact AutoCrib customer service
and get an “RMA” (return material authorization) number before you ship the defective part
back. Upon receiving the defective part, AutoCrib will issue an offsetting credit to your
company or authorized distributor per your instruction.
Limitations and Exclusions:
This warranty shall not cover or include any of the following and AutoCrib shall have no liability
with respect to:
Defects or damages which result from accident, misuse, abuse, lack of recommended or
reasonable maintenance, improper repairs or parts replacements, use of replacement parts not
conforming to AutoCrib standards, unauthorized modifications or general neglect including
electrical spikes, surges and sags caused by poor power management, thunderstorms or acts of
God or lack of normal power conditioning for electronic manufacturing equipment.
Damage caused by exposure to liquid spills, collision, fire, theft, freezing, vandalism, riot, war,
explosion or objects striking the machine such as fork trucks or exposure to abnormally corrosive
conditions or entry by insect or vermin or foreign objects or mispackaged or misplaced product
inside the machine.
Routine replacement made of consumable parts such as but not limited to light bulbs, plastic
breakable lock boxes, batteries, RFID tags, printer paper rolls, printer cartridges etc.
Routine maintenance services such as lubrications of drive trains or actuation solenoids. (See
appropriate AutoCrib manual for details)
Subsystems and attachments to the hardware/machine not manufactured by AutoCrib that are
subject to warranties of the manufacturers of such items.
Example: Uninterruptible power supplies, surge protectors etc.
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