A division of Rollease Acmeda Pulse 2 Hub | Setup Instructions for iOS and Android | 27
TROUBLESHOOTING INFORMATION
Not all Networks are compatible with the Pulse 2 Hub
INCOMPATIBLE NETWORKS – WIRELESS
• 2.4 GHz Networks only
• The Pulse 2 Hub must be connected to a 2.4 GHZ network
• The Pulse 2 Hub CANNOT connect to a 5 GHz Network
COMMON WIFI SETUPS
5 GHZ NETWORKS
The Automate Pulse2 Hub is not compatible with these networks. Turn OFF Autojoin to the 5 GHz network and ‘Forget’ that
network. Connect to the 2.4 GHz network. (Only during the hub pairing process).
DUAL-BAND NETWORKS
A dual–band network means the 2.4 GHz network and 5GHz are combined into one. The phone will automatically switch between
the 2.4 GHz and 5 GHz band. If the phone is connected to the 5 GHz band the hub pairing process will fail.
RESOLUTION
Option 1
You can temporarily disable the 5ghz band in the Modem or Router settings while pairing the hub. Your Internet Service provider
can guide you through this process.
Option 2
If you move far enough away from your modem the phone should connect to the 2.4 GHz band, allowing the pairing process to go
through. This may not always work, so ensure you know the location of the router and move as far away as possible.
If pairing failure persists, proceed with Option 1.
2.4 Ghz network (Use this network)
2.4 and 5 Ghz Dual network (Caution: see tips below)
Corporate network (Caution: see tips below)
Guest network (Do not use this network, discovery is disabled)
5 Ghz network (Do not use this network)
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