A division of Rollease Acmeda Pulse 2 Hub | Setup Instructions for iOS and Android | 29
For Mesh networks, you can often control the 2.4 GHz/5 GHz capabilities in the router app for your system and potentially disable
access points if necessary. Ensure you nd the manufactures instructions on how to do this, which will allow you to pair the hub.
Then go ahead and return settings as normal
Common Mesh Systems:
1. Google Nest WIFI
2. Asus ZenWiFi AX (XT8)
3. Netgear Orbi
4. Netgear Orbi WiFi 6
5. Netgear Nighthawk MK63
6. Netgear Orbi AC1200
7. TP-Link Deco M5
8. Ubiquiti Ampli HD
9. Linksys Velop
UNDERSTANDING WIRELESS SIGNAL STRENGTH
This article will help you understand your signal strength and offer solutions on how to improve it.
If you have seen a message in the app, you may nd yourself on this page, thinking about how you can go about resolving this.
One common cause may be that the shade is simply out of range, in relation to the hub.
To explain signal strength in simple terms, talking to a friend at 50db in a library will mean your friend will have no problem hearing
you even if he/she is several feet away. However, talking to your friend at the same noise level in a sports arena may mean they won’t
hear you at all, and the sound won’t travel that far. In order for your friend to hear you, you need to take away the noise (interference),
stand closer or talk louder. This methodology can be applied to wireless devices; take the hub closer to the shade and remove the
interference or boost the signal.
Within our advanced motors, we can record the Received Signal Strength. When the shade communicates with the hub it updates the
last known Signal Strength (the raw value will be displayed in the settings menu for that device e.g. -76). If the Signal Strength value
is between -50 to -81 the signal strength is excellent or good.
-60dB means it is in a good environment that has little interference while -95db means the signal needs is weak due to distance or
interference.
We have made it easy for you to understand by ensuring the signal strength of the shade is shown in the device screen represented
by one of these four categories; Excellent, Good, Average or Poor.
This indicator will also change color based on the table below. These values will uctuate slightly as the hub or motor’s environment
degrades or gets better. If the signal strength is Average and 90 you may nd it can worsen depending on the environment.
Some cases, shades with Poor signal strength may seem to operate just ne, but it may not always report an accurate position due
to a poor signal.
Shades higher than -97 are known to be inoperable, and should be addressed.
SO NOW THAT YOU UNDERSTAND WHAT THIS MEANS, WHAT CONTRIBUTES TO LOW SIGNAL
STRENGTH YOU ASK?
Interference or low signal can be attributed to the following:
1. Physical obstructions in the home like concrete oors and walls
2. Metal infrastructure in home that absorbs the signal
3. Competing systems on the same radio frequency
4. Mirrors and (Windows Made from Low-E glass)
5. Baby monitors, Alarms, and doorbells
6. Other home appliances and devices.
SHADE ISSUES
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