A division of Rollease Acmeda Pulse 2 Hub | Setup Instructions for iOS and Android | 31
CHANGE YOUR MOTOR
If you see the low battery icon, it may mean it is time to charge your motor. A depleted battery may also impact the signal strength,
Your hub should always be connected to the internet.
• A blinking red light means there is no internet connection. This can happen when your Internet Service Provider (ISP) has an
interruption of service. Check other internet devices connected to your Wi network. If they have lost internet access as well, then
contact your ISP. Sometimes a simple power cycle of your router can x this issue for all devices on your network.
• If the Red light is solid, it means the hub is not able to detect the Wi network it was congured to. This often happens because
the hub is placed too far away from your Wi router. Try reconnecting your hub closer to your Wi router with as few obstructions
as possible. Be mindful that moving your hub can reduce the signal strength to some of your paired shades. RF repeaters or an
additional hub may be required if you notice reduced performance from your shades after moving your hub.
• No light illuminated on your hub means the hub is not getting adequate power. Ensure you are powering the hub with the included
Micro USB cable and power brick. Ensure the hub is connected to a power outlet in your home and not devices that could provide
intermittent power like computers or televisions. Test the power outlet with a different electrical device to ensure the outlet is
providing adequate power. Certain router congurations can interfere with the hub’s internet connection. These include:
• Router IP limits. Some Wi routers limit the number of devices that may be connected to it at one time. Check your router settings.
You can create a permanent DHCP reservation to ensure your hub never gets kicked off your router due to limits. Review your
router’s manual or contact their support for more info.
• Newly placed Firewalls or other security measures can block the hub from properly connecting to the internet. Try whitelisting
your hub’s IP address within your router settings and see if the behaviour improves. Review your router’s manual or contact their
support for more info.
• If your hub is connected to your Wi router via an ethernet cable, ensure you have a solid connection. Try connecting to a different
ethernet port on your Wi router if available. If you are connecting your hub to a third-party integration (BEMO, Control4) via
ethernet, ensure that third-party device is connected to your router and provides internet access via its ethernet port.
HUB OFFLINE ASSISTANCE
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