Automatic Technology NES-24V1 NeoSlider - Troubleshooting Guide; Resolving Gate Operation Problems; Addressing Transmitter and Auto-Close Faults; Handling Radio Interference Issues

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NeoSlider™ - Sliding Gate Opener NES-24V1 Owner Installation Instructions
Symptom Possible cause Remedy
Gate will not operate Mains power not switched on
Gate is obstructed
Gate is locked or motor jammed
Gate tracks/hardware damaged
Switch on mains power
Remove obstruction
Unlock door or remove jam
Door requires service/repair by
qualifi ed technician
Gate starts to close but
automatically reverses to
open position
Adverse weather conditions (wind
or cold) causing gate to stiffen and
become tight in the tracks
Possible obstruction in
the gateway
Increase obstruction margin
setting.
See page 20
Remove obstruction
Gate does not operate from
transmitter
*See note
Transmitter code not stored
in memory
Flat battery - LED fl ashes
Code transmitter in to openers
memory. Refer to page 24
Replace battery - CR2032
Gate will not close fully Gate limits position need to
be reset
Reset limits positions. See Page
16-17
Gate will not open fully Gate limits position need to
be reset
Reset limits positions. See Page
16-17
Opener beeping and gate does
not move
Disengagement lever opening
Disengage connector not
plugged in
Close disenage lever and lock
in place
Plug connector into J10 socket
on board
Auto-Close not working PE Beam or wiring faulty
PE Beam not aligned correctly
PE Beam is obstructed
Gate obstructed when closing
Auto-Close time not set
Auto-Close mode not set
Repair PE Beam or replace wiring
Re-align optics
Remove obstruction from the path
of PE
Remove obstruction
See page 20
See page 20
PLEASE NOTE:
Some areas may be prone to excessive radio interference brought on by devices such as cordless telephones,
wireless stereo headphones and baby monitors. It is possible that these devices could cause a degree of
interference such as to greatly reduce the range of the transmitter. In such an instance please contact your
Automatic Technology dealer for an alternative frequency replacement kit. As this is not a warrantable situation
but an environmental issue, charges may apply for the changeover.
Troubleshooting Guide