Avaya 2050 User Manual

Avaya 2050 IP Softphone
User Guide
Avaya Communication Server 1000
Document Status: Standard
Document Version: 05.05
Part Code: NN43119-101
Date: April 2012

Avaya 2050 Specifications

General

Display Type	LCD
Speakerphone	Yes
Connectivity	Ethernet
Power over Ethernet	Yes
Features	Call hold, transfer, conference
Headset Jack	Yes
Supported Protocols	SIP
Codecs	G.711, G.729

Summary

Avaya 2050 IP Softphone Call Control window

Call Control window elements and functions

Describes the elements and functions of the Call Control window.

Avaya 2050 IP Softphone Directories

Local Directory

Manage phone directories stored on your local computer and access external directories.

Avaya Communication Server 1000 Directory

Access contacts and features from a central server database.

Installing and setting up the Avaya 2050 IP Softphone

System requirements

Details the hardware and OS requirements for installation.

Managing Avaya 2050 IP Softphone calls

Making telephone calls

Guides on how to initiate calls using the softphone.

Holding and retrieving telephone calls

Avaya 2050 IP Softphone USB Headset Adapter

Answering calls with the USB Headset Adapter

Adjusting the volume with the USB Headset Adapter

Avaya 2050 IP Softphone macros

Entering a macro

Avaya 2050 IP Softphone Settings

Opening the Settings window

Methods to access the application's settings.

Profiles

Troubleshooting the Avaya 2050 IP Softphone

Connectivity problems

Addresses issues related to network and server connections.

Communication server is unreachable

Describes symptoms and causes for server connection failures.

USB Headset problems

Headset not functioning

Steps to troubleshoot when the headset is not recognized.

Cannot hear audio through headset

Solutions for issues with audio playback through the headset.