Avaya 9641GS - About Forwarding Calls; Activating Send All Calls

• Call the person from the Contacts list.
• Call the person from the Recents list.
4. When the person answers, press Join or OK to add the person to the existing call. When
the person answers, tap Join or OK to add the person to the existing call.
5. Press Add and repeat the steps to add another person to the conference.Tap Add and
repeat these steps to add another person to the conference.
6. Press the Details button to access the details of the participants. Tap Details button to
access the details on the participants.
About forwarding calls
You can forward your incoming calls to another number or to voice mail. If you have activated call
forwarding on your phone, a Forwarding icon appears on the top line of your display screen, and
the deskphone illuminates the Forward. Also, you might have forwarding features available on a
Quick Touch panel, if your administrator has enabled this capability. When the Forward button light
is on, one or more of the forwarding features are active. The forwarding features available on your
phone depend on the options your administrator has set. For more information about the options
available on your extension, contact your administrator.
Activating Send All Calls
About this task
When Send All Calls (SAC) feature is on, your incoming calls go directly to a predefined coverage
number, typically your voice mail. Incoming calls ring once at your extension and then go directly
to a number which is set by your system administrator.
Touching the Send All softkey turns Send All Calls on, changing the appearance of that softkey
to indicate the feature is on. If this feature is already on, touching the Send All softkey turns the
feature off and the softkey appears normal. You can also turn Send All Calls on or off by using
the phone Features list.
If you enabled the DND affects SAC option, the phone activates the SAC feature when you
manually change the presence status to DND.
Note:
Do not enable the SAC feature in case you selected the cover all option for the coverage path.
Enabling both features at the same time can cause duplicate entries in the call log.
Procedure
1. Press Forward to gain access to the main Forwarding screen. Navigate to the Features
screen.
About forwarding calls
October 2019 Using Avaya 9621G/9641G/9641GS IP Deskphones SIP 63
Comments on this document? infodev@avaya.com