Issue 4 May 2003 39
5
Checkpoints and troubleshooting
This chapter provides usage tips and answers to common EC500 user questions.
If you have a question not addressed here, contact your system administrator
and/or cellular service provider for assistance.
Table 3. Troubleshooting checkpoints
Situation Possible cause(s) Suggested action / resolution
Calling party’s
caller ID not
displayed on cell
phone
Caller ID not delivered by
cellular service provider.
Check with your cellular
service provider.
Caller’s phone number is
blocked.
No action can be taken - the
caller has blocked his/her
number.
External network has not
delivered the caller ID
information to the switch.
No action can be taken.
Your cellular service provider
may not recognize numbers
having fewer than 10 digits,
for example, a 5-digit
extension.
Speak with your system
administrator for options to
allow caller IDs of fewer than
10 digits.
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