Editing a contact.............................................................................................................. 29
Viewing the contact details............................................................................................... 29
Searching for a contact.................................................................................................... 29
Call History........................................................................................................................... 30
Viewing the call history.................................................................................................... 30
Viewing call history details............................................................................................... 30
Adding an entry from the call history to your contacts list.................................................... 30
Removing an entry from call history.................................................................................. 31
Clearing all call history entries.......................................................................................... 31
Turning off call history...................................................................................................... 31
Conferences......................................................................................................................... 32
Using the conference feature............................................................................................ 32
Adding a person to an active call...................................................................................... 32
Adding a person on hold to a conference call..................................................................... 32
Dropping a person from a conference call......................................................................... 32
Dropping or Disconnecting the last participant from a conference call.................................. 33
Putting a conference call on hold and resuming a call......................................................... 33
Muting a person on a conference call................................................................................ 33
Using Voicemail.................................................................................................................... 34
Receiving your messages................................................................................................ 34
Chapter 6: Advance features................................................................................................. 35
Call forwarding ..................................................................................................................... 35
Activating call forwarding................................................................................................. 35
Activating Send All Calls.................................................................................................. 35
Activating EC500 for simultaneous ringing on multiple phones.................................................. 36
Using bridged call appearances.............................................................................................. 36
Using bridged call appearances........................................................................................ 36
Chapter 7: Customizing your phone..................................................................................... 39
Options & Settings................................................................................................................. 39
Call Settings................................................................................................................... 39
Application Settings......................................................................................................... 44
Screen and Sound Options.............................................................................................. 46
Advanced options............................................................................................................ 49
Administrative messages ...................................................................................................... 52
Browser................................................................................................................................ 53
Chapter 8: Troubleshooting................................................................................................... 54
Limited access during failover................................................................................................ 54
Chapter 9: Related resources................................................................................................ 56
Documentation...................................................................................................................... 56
Finding documents on the Avaya Support website............................................................. 56
Viewing Avaya Mentor videos................................................................................................. 57
Support................................................................................................................................ 57
Contents
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