Operational Errors and Status Messages
Issue 1 May 2007 51
The telephone works properly, except
incoming DTMF tones are not received.
CAUSE: The TN2302AP board does not pass
in-band DTMF tones.
RESOLUTION: None; the board is operating as
designed.
When a line is selected, a short dial tone
burst sounds followed by a reorder/fast busy
tone.
CAUSE: The extension is provisioned on SES
and some CM forms, but not on the
off-pbx-telephone station-mapping form. CM
does not know to map back to SES and rejects
the line reservation.
RESOLUTION: Map the extension on the
off-pbx-telephone station-mapping form, a
sample of which appears in Appendix C of the
Avaya one-X™ Deskphone Edition for 9600
Series SIP IP Telephones Administrator Guide.
CAUSE: Possible error in SIG group
configuration on CM, which indicates the default
region for the SIP trunk to Communication
Manager.
RESOLUTION: On the IP-network-region form,
ensure that the region pointed to is configured
with an authoritative domain that is the same
as the SES SIP domain. also verify that the
station in question has not been redirected to a
different network region on the ip-network map.
The HTTP/HTTPS script file and settings file
are ignored (not being used by the
telephone).
CAUSE: The system value AUTH is set to 1
(HTTPS required) but no valid address is
specified in TLSSRVR.
RESOLUTION: Change AUTH to 0 (zero), or
enter a valid address for TLSSRVR.
The HTTP/HTTPS
script file is ignored
or not used by the
telephone,
AND the HTTP/
HTTPS server is a
LINUX or UNIX
system.
CAUSE: UNIX and LINUX systems use
case-sensitive addressing and file labels.
RESOLUTION: Verify the file names and path in
the script file are accurately specified.
AND telephone
administration
recently changed.
CAUSE: The 96xxupgrade.txt file was edited
incorrectly, renamed, etc.
RESOLUTION: Download a clean copy of the
96xxupgrade.txt file from the Avaya support
Web site at http://www.avaya.com/support
, and
do not edit or rename it. Customize or change
only the 46xxsettings file, as discussed in
Chapter 4:
Maintaining 9600 Series SIP IP
Telephones.
Table 3: Operational Error Conditions for 9600 Series SIP IP Telephones (continued)
Condition Cause/Resolution
4 of 5
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