Troubleshooting Guidelines
52 9600 Series SIP IP Telephones Release 1.0 Installation and Maintenance Guide
Some settings in the settings file are being
ignored while other settings are being used
properly.
CAUSE: Improper settings file administration.
RESOLUTION: Verify that customized settings
are correctly spelled and formatted.
Some settings in
the settings file are
being ignored
while other settings
are being used
properly,
AND the setting being
ignored is one or more
of the AGC settings.
CAUSE: The user changed the AGC setting(s).
RESOLUTION: Have the user reset the AGC
value(s) back to the desired setting(s).
Telephone power is interrupted while the
telephone is saving the application file and
the HTTP/HTTPS application stops
responding.
CAUSE: The HTTP/HTTPS server stops
responding if power is interrupted while a
telephone is saving the application file.
RESOLUTION: Restart the HTTP/HTTPS
server, as applicable.
The user indicates an application or option
is not available.
CAUSE: The 46xxsettings script file is not
pointed to accurately, or is not properly
administered to allow the application.
RESOLUTION: Assuming the user is meant to
have that application, verify the 46xxsettings
script file is properly specified for your system,
including case if your file server is UNIX or
LINUX, and extension. Then, verify all the
relevant parameters indicated in Table 7 of the
Avaya one-X™ Deskphone Edition for 9600
Series SIP IP Telephones Administrator Guide,
are accurately specified in the 46xxsettings file.
User data disappeared when the user
logged off one telephone and logged into
another telephone.
CAUSE: Possible PPM problem.
RESOLUTION: Contact the SES administrator.
Table 3: Operational Error Conditions for 9600 Series SIP IP Telephones (continued)
Condition Cause/Resolution
5 of 5
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