Problem Cause Solution
foggy.
LED display
doesn't work.
Camera is in silent modewhich
turns off the display.
Press thetop button for 2
seconds, see Daily use
No audio in
recordings.
Audio is turned off in the
camera profile.
Make sure audio is turned
on in thecamera profile in
AXIS Body Worn Manager .
Offloading
recordings is
slow .
Many simultaneous offloads
affect transfer speed.
Check camera status in AXIS
Body Worn Manager. Wait
for recordings to be
transferred.
Camera is not
discovered by
the system
and doesn’t
appear in
AXIS Body
Worn
Manager
The docking station is
connected to the system
controller through a router.
Enable IPv6 on the network.
No camera is
assigned to
the user
when the
user taps the
RFID tag on
the reader
(using self-
assign).
None of the cameras are
currently ready for use. A
camera is ready for use when it
has enough storage and
battery, and it has the same
firmware version as the rest of
the system.
Wait until a camera is ready
for use.
Not recording
location data.
The time it takes to receive the
first GPS position after starting
the camera depends on the
outdoor environment. For
example, tall buildings and
humidity in the atmosphere
can increase the time it takes to
get the first GPS position.
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