Barco ClickShare User Manual

4. Troubleshooting
Problem
Cause Solution
No automatic refresh of drives. Refresh the view on your laptop.
Bad connec tion at USB port on laptop.
• Reconnect to the U SB port.
• Try another US B port.
• Reboot your laptop.
After inserting the Button into your laptop,
you cannot find the ClickShare drive.
Windows tries to assign the ClickS hare
drive to an already reserved drive letter
Use Microsoft Window s Disk
Management to assign it to a free
drive letter.
Some programs of W indows are not
shown on the display.
Use of ov erlays, 3D or hardware
acceleration in the GPU.
• Disable ov erlays or hardware
acceleration in the GPU.
• Disable A eroGlass in Windows 7
• Capture mode
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R5900001 CLICKSHARE 22/12/2014

Barco ClickShare Specifications

General

Plug-and-Play	Yes
Video Outputs	HDMI
Supported Resolutions	Up to 4K UHD
Number of Concurrent Users	Up to 8 (depending on the specific model)
Operating System Compatibility	Windows, macOS
Security Protocols	WPA2
Maximum Resolution	3840x2160
Connection	USB
Encryption	AES
Supported Video Formats	H.264
Wireless Technology	Wi-Fi